FAQ

How to place an order?

Orders can be placed online, by phone.

Online Shopping Cart

A secure online shopping cart is available on our site 24 hours a day. Shipping costs and times may vary from those shown in the cart; we will contact you to approve any changes to your order.

  • If you have any questions, you can always give us a call (267) 519-9106.
  • If any item you ordered is out of stock, we will contact you immediately.

Phone Order

Call (267) 519-9106 during office hours to place an order with one of our staff.

What is your refund policy?

Once you receive your order, you have 24 hours if there is a problem. inform us. All exchanges and returns must be accompanied by an RA number (Return Authorization Number). Items must be returned within 3 days of receipt. All RAs expire 7 days from the date of issue. Once we receive the product in our warehouse, you will be given store credit for future purchases. You must contact us at (267) 519-9106 to obtain this number. Any boxes returned without an RA will be rejected at the dock. If the box somehow gets into our warehouse without an RA, we will contact you to see if the box should be destroyed or returned to you at your expense. Any discounts, free shipping and/or promotions on your order will be charged to your credit line.

Some general notes about returns:

  • Each product is manually inspected and packaged before dispatch. Any damage to the product during shipping should be reported to the shipping company.
  • Because we only sell new, unused items, all returned items must be in their original packaging with no signs of use.
  • We always do our best to fulfill customers’ orders on time, but we are not responsible for the time factor of the carrier’s delivery of the product.

Non-Refundable/Non-Exchangeable Items

The following items are non-returnable:

  • Clear or sell items
  • Items that have been used in any way


What if the package is lost or stolen?

If you believe your package was lost or stolen after it was delivered, please contact us to file a Lost Package claim. We will then file a claim with the carrier and they will take the appropriate steps to track your package. If you do not accept the “Delivery Confirmation” option when placing your order, we are not responsible for replacing your package. If your package is being shipped to an area that you believe is at risk of theft or tampering, it is very important that you choose the “Confirmation of Delivery” provided by the carrier.

What payment methods do you offer?

Our payment methods include:

  • American Express
  • Discover cards
  • MasterCard
  • PayPal
  • Visa

Please note that if your billing address does not match the shipping address, you must call us and explain why we are shipping to a different location; our Anti-Fraud Department will then decide whether to ship.

What is your user account policy?

Privacy:

Annagfashion will not share any of your personal information with third parties.

Visit our Privacy Policy page for more information.

User Behavior:

This site has been reviewed to ensure the best possible experience for our users. If we discover that a user is abusing the site anyway, we reserve the right to delete the account and take further steps to prevent further abuse of our products and services. Not allowed behavior includes (but is not limited to) the following: spam, excessive posting, strong language, plagiarism, fraud, or sharing account credentials.